Shipping policy

Last updated August 30, 2024.
Free Shipping, No Order Minimum

Where does DREO ship to?

United States

Canada (Only available for Chefmaker and its accessories)

United Kingdom (Only available for Chefmaker and its accessories)

Where does DREO not ship to?

  1. Alaska
  2. American Samoa
  3. Guam
  4. Hawaii
  5. Marshall Islands
  6. Northern Mariana Islands
  7. Palau
  8. Puerto Rico
  9. Rhode Island
  10. U.S. Virgin Islands
  11. Armed Forces Americas
  12. Armed Forces Europe
  13. Armed Forces Pacific
Note: Shipping restrictions may apply to certain products due to factors such as local/state laws, HAZMAT materials, large or oddly shaped items, or specific address types that some carriers cannot deliver to.

How long does delivery take?

Products will typically be delivered within 3-7 business days after the order is received.

How will my delivery be shipped?

USPS/UPS/FedEx will function as our logistics partners to ship out DREO products. We will choose the carrier that we believe works best for our customers.

When you place an order on the official website, you will receive a shipping info email from the website. Please check your registered email inbox for your order status. Additionally, you can check the shipping info through My Account > Order History after you log in to our website.

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

A complete and accurate delivery address is crucial. Once your order has been prepared for shipment or has been shipped, regrettably, we are unable to change the shipping address.

You must provide a daytime telephone number for all orders. Occasionally, packages are returned to DREO as undeliverable. When the carrier returns an undeliverable package to DREO, please contact us to make arrangements for reshipment.

What do I need to do when I received a different product than what I ordered?

Please contact Customer Service at support@dreo.com