Refund Policy

Intro

Dreo provides a straightforward warranty that is processed in the most hassle-free way possible. Customers have the right to apply for a free return within 30 days after receiving the product.
This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in Dreo's warehouse for inspection, the refund process will begin.

Returns must include all accessories

Items must include original packaging
For non-quality related warranty claims, buyer is responsible for shipping costs
For non-quality related warranty claims, Dreo refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements
    Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Dreo's online stores, please contact retailers for refunds. For quality-related issues, please see below.

    Warranty Claims for Quality-Related Issues

    All quality-related defects on items sold directly by Dreo or Dreo's authorized resellers are covered by an extensive warranty, starting from the date of purchase (see top of page for your product's warranty timeline).
    Dreo's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
    For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, Dreo will offer a partial refund according to the usage time of the device.
    Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

    Process:

    Buyer must provide sufficient proof of purchase
    Dreo must document what happens when buyers troubleshoot the product
    The defective item's serial number and/or visible proof depicting the defect are required
    It may be necessary to return an item for quality inspection
    For defective items that Dreo needs to have returned, warranties on those replacements are voided if the wrong item is returned to Dreo or if the defective item is not returned.

     

    Valid proof of purchase:

    Order number from online purchases made through Dreo or Dreo's authorized resellers
    Sales invoice
    Dated sales receipt from an authorized Dreo reseller that shows a description of the product along with its price
      Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
      Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.

      Shipping costs must be covered by buyer in the following situations:

      Returning products for any reason other than a proven defect
      Warranty claims on items taken outside the original country of purchase
      Buyer's accidental returns
      Returning personal items
      Returning items claimed to have defects but found by Dreo quality control to be in working condition
      Returning defective items in international shipping
      Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

         

        Not Covered Under Warranty:

        Products without sufficient proof of purchase
        Lost or stolen products
        Items that have expired their warranty period
        Non quality-related issues (after 30 days of purchase)
        Free products
        Repairs through 3rd parties
        Damage from outside sources
        Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
        Purchases from unauthorized resellers

           

          Dreo is not liable for:

          Loss of data incurred from use of Dreo products
          Returning personal items sent to Dreo

             

            When returning items with a prepaid shipping label provided by Dreo, Dreo takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Dreo does not provide refunds for items damaged in transit for non-quality related warranty claims.