1. Make sure that the cord is connected to a powered outlet and that the mains voltage corresponds with the voltage indicated on the humidifier.
2. The humidifier will shut down automatically in the event of low water.
3. Check if the water tank is installed properly.
4. In Auto Mode, the humidifier will stop adding moisture when it reaches the room humidity target.

1. Turn the mist level to a higher setting.
2. The base has too much water. Empty the base and refill the water tank (not the base).
3. Please check whether the air inlet is blocked.
4. Make sure the nozzle is not blocked.
5. Make sure the humidifier is on a flat surface.
6. The water temperature may be too low. Turn the mist level to the highest setting and let it run for a while, then adjust to the desired setting.
7. If the water tank or base has been washed with detergent, rinse thoroughly with clean water to remove any remaining detergent.

1. Make sure to remove the wrap.
2. Fix the left prong on the bracket, then slide the other prong to secure the float in place.
3. Remove any particles or hair blocking the water valve.
4. Individually inspect the water tank and base to see if there are any visible cracks.
5. Make sure the humidifier is placed on a flat surface.

1. Please check if the water tank has been dropped during previous use.
2. Please check if the essential oils have been added directly to the water tank. Because essential oils are corrosive, this may cause the tank to rupture.

1. Impact of Ambient Temperature: Relative humidity is temperature-dependent. The same amount of humidification at a higher room temperature results in lower relative humidity (warm air can hold more water vapor than cold air). For example, maintaining 60% humidity at 20°C requires twice the humidification compared to 10°C. If the room temperature is significantly higher after using an air conditioner than when using a heater, it is normal for the relative humidity not to increase. Air conditioners often release warmer air, which may feel drier on the skin compared to the more comfortable warmth produced by heaters.
2. Influence of Environmental Ventilation: Excessive ventilation, such as opening doors or windows, allows external air (either humid or dry) to directly impact ambient humidity.
3. Impact of Placement: Check if the humidifier's humidity detection is facing an air conditioner vent, potentially causing higher temperatures near the humidifier. Ensure the humidity sensor is not obstructed by walls or objects, as poor air circulation can lead to minimal humidity changes.
4. Influence of Environmental Space: Larger spaces require more humidification to achieve noticeable changes in humidity levels.
We recommend placing the humidifier on an unobstructed tabletop or floor and avoiding direct positioning toward the air conditioner or heater vents for optimal performance.

In areas with hard water containing elevated levels of calcium and magnesium ions, it's conceivable for the water spray to transport these minerals, leading to their deposition near the machine and the formation of a film.
1. Please descale the humidifier regularly.
2. Using purified or distilled water can help prevent the formation of scale.

1. E1 indicates the temperature and humidity sensor abnormality.
2. Short circuits, loose internal wires, and water in the base of the product may cause E1 problems.
3. Please try to pour out all the water from the humidifier and let it dry for 48 hours, then test it again.

1. Use purified or distilled water only. It is not recommended to use tap water.
2. Change water regularly to avoid dirty water accumulation.
3. Clean the humidifier and keep it down for 12 hours with the cover detached.
4. Clean the aroma pad tray, and change the aroma pad.

1. Set the mist level to a lower setting.
2. The humidifier uses up water based on the environmental temperature and humidity. If your environment is cold and/or dry, the humidifier will run out of water faster.

1. Ask the customer to provide a video clip. Abnormal noise confirmation for replacement.
2. The humidifier may malfunction. Please send a short video.

Humidity may be too high. Please try to turn down the mist level and turn off the humidifier, or open a door or window to the room.

1. Clean the water tank and base chamber regularly.
2. It is recommended to use purified water to slow down the growth of mold.
3. Arrange a replacement.

1. Make sure you’ve added 10 or 15 drops of oil into the base chamber.
2. For best results, please use pure essential oil.
3. Replace your aromatherapy pad regularly.