Privacy Policy
Last updated: April 9, 2025
Hesung Innovation Corporation respects your privacy and is committed to protecting it through compliance with this privacy policy (“Policy”). As used in this Policy, “DREO,” “we,” “us,” or “our” refers to Hesung Innovation Corporation and its affiliates, including Dreo Incorporated. We may refer to you as “you” or “your.”
This Policy applies to collection, use, and disclosure of Personal Data (defined below) that we collect and use when you visit and use the website at https://www.dreo.com/ (the “Site”), Dreo App, our products, and related online experiences where you may interact with us (collectively, the “Services”). This Policy is to inform you about our privacy practices and your privacy rights.
WE COLLECT AND USE YOUR PERSONAL DATA IN ACCORDANCE WITH THIS POLICY. IF YOU DO NOT AGREE TO THIS POLICY, YOU MAY STOP USING OUR SERVICES. This Policy is incorporated into and is subject to the DREO Terms of Service.
Definitions Used in this Policy
“Consumer” is as defined under the CCPA, and for the purposes of this Policy, shall mean ‘you.’
“Device” means a device that you use to access and use the Services.
“Personal Data” means information that directly relates to or identifies a natural person. For the avoidance of doubt, this includes “personal information” as defined under the California Consumer Privacy Act (“CCPA”), and other U.S. state privacy laws or regulations that are applicable to DREO.
“Sale,” shall be as defined under the CCPA.
“Service Provider” means any natural or legal person who processes the data on behalf of DREO. It refers to third-party companies or individuals employed by DREO to facilitate the Services, to provide the Services on behalf of DREO, to perform services related to the Services or to assist DREO in analyzing how the Services is used.
“Usage Data” refers to de-identified or aggregated data that is collected from the use of the Services or from the Services infrastructure itself (for example, the duration of a page visit).
Collecting and Using Your Personal Data
Types of Data Collected
We collect several types of information from and about users of our Services. While using our Services, we may ask you to provide us with certain Personal Data:
- That can be used to contact or identify you, which may include email address, first name and last name, phone number, address, state, province, zip/postal code, city, and country;
- That is about you but individually does not identify you, such as location data; and/or
- About your internet connection, the equipment you use to access our Services, and usage details.
We collect this information:
- Directly from you when you provide it to us.
- Automatically as you navigate through the site. Information collected automatically may include Usage Data, Internet Protocol (“IP”) address, and information collected through Cookies, web beacons, and other tracking technologies.
- From third parties, for example, our business partners.
Information You Provide to Us
Hesung Innovation Corporation respects your privacy and is committed to protecting it through compliance with this privacy policy (“Policy”). As used in this Policy, “DREO,” “we,” “us,” or “our” refers to Hesung Innovation Corporation and its affiliates, including Dreo Incorporated. We may refer to you as “you” or “your.”
This Policy applies to collection, use, and disclosure of Personal Data (defined below) that we collect and use when you visit and use the website at https://www.dreo.com/ (the “Site”), Dreo App, our products, and related online experiences where you may interact with us (collectively, the “Services”). This Policy is to inform you about our privacy practices and your privacy rights.
WE COLLECT AND USE YOUR PERSONAL DATA IN ACCORDANCE WITH THIS POLICY. IF YOU DO NOT AGREE TO THIS POLICY, YOU MAY STOP USING OUR SERVICES. This Policy is incorporated into and is subject to the DREO Terms of Service.
Definitions Used in this Policy
“Consumer” is as defined under the CCPA, and for the purposes of this Policy, shall mean ‘you.’
“Device” means a device that you use to access and use the Services.
“Personal Data” means information that directly relates to or identifies a natural person. For the avoidance of doubt, this includes “personal information” as defined under the California Consumer Privacy Act (“CCPA”), and other U.S. state privacy laws or regulations that are applicable to DREO.
“Sale,” shall be as defined under the CCPA.
“Service Provider” means any natural or legal person who processes the data on behalf of DREO. It refers to third-party companies or individuals employed by DREO to facilitate the Services, to provide the Services on behalf of DREO, to perform services related to the Services or to assist DREO in analyzing how the Services is used.
“Usage Data” refers to de-identified or aggregated data that is collected from the use of the Services or from the Services infrastructure itself (for example, the duration of a page visit).
Collecting and Using Your Personal Data
Types of Data Collected
We collect several types of information from and about users of our Services. While using our Services, we may ask you to provide us with certain Personal Data:
- That can be used to contact or identify you, which may include email address, first name and last name, phone number, address, state, province, zip/postal code, city, and country;
- That is about you but individually does not identify you, such as location data; and/or
- About your internet connection, the equipment you use to access our Services, and usage details.
We collect this information:
- Directly from you when you provide it to us.
- Automatically as you navigate through the site. Information collected automatically may include Usage Data, Internet Protocol (“IP”) address, and information collected through Cookies, web beacons, and other tracking technologies.
- From third parties, for example, our business partners.
Information You Provide to Us
The information we collect on or through our Services may include:
- Information that you provide by filling in forms on our Services. This includes information provided at the time of registering to use our Services, subscribing to our Service, or requesting further Services. We may also ask you for information when you report a problem with our Services.
- Records and copies of your correspondence (including email addresses) if you contact us.
- Details of transactions you carry out through the Site and of the fulfillment of your orders. You may be required to provide financial information before placing an order through the Site.
Information Collected from Our Products
While using our products with smart technology, in order to provide features of our products, your device data is collected. Device data may include information such as your device identifier (e.g., device name, model, and serial number), your device’s IP address, device running status (e.g., mission information and accessory lifetime), setting parameters, the surrounding environment information of the device (e.g., room temperature, air quality, and humidity), and device control and Usage Data.
We use this information to collect and analyze statistics and Usage Data, diagnose and fix technology problems, enhance device performance, and improve user experience. The information may be uploaded to our servers and/or a service provider’s server, or it may be stored on your device.
Our products do not transmit this information unless you register your device online and connect to Wi-Fi, Bluetooth, or connect to the internet via another method. It is possible to use our smart technology products without Wi-Fi or Bluetooth data transmission by disconnecting your Wi-Fi or Bluetooth from the device or by never connecting it at all.
Chats
Chats with DREO may be saved, stored and used by DREO for customer support, quality assurance and as described in our Privacy Policy. Where DREO makes chat features available, we utilize vendors, such as Zendesk. Our vendors that support chat features only use chat communications to support and improve DREO’s chat experience and our services. If you do not agree to this, do not use the chat feature.
Tracking Technologies and Cookies
We use cookies and similar tracking technologies to track the activity on our Services and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our Services. The technologies We use may include:
- Cookies or Browser Cookies. A “Cookie” is a small file placed on your Device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our Services. Unless you have adjusted your browser setting so that it will refuse Cookies, our Services may use Cookies. Cookies can be “persistent” or “session” Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while session Cookies are deleted as soon as you close your web browser.
We use cookies and tracking tools like Google Analytics, Meta Pixel, and CJ Alliance to improve your experience and deliver personalized advertising. This includes collecting data about your browsing behavior—such as page views, clicks, add-to-cart actions, and checkouts—as well as device details like IP address, browser type, operating system, and geographic location. We also use advertising IDs (e.g., Google’s GAID and Meta’s Facebook ID) to match you across devices and share transaction data (such as product information, prices, and order amounts) for remarketing purposes.
- Web Beacons. Certain sections of our Services and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit DREO, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Disclosure of your Personal Data
We may disclose Personal Data for the following purposes:
- To provide and maintain our Services, including monitoring the usage of our Services.
- To manage your account.
- For the performance of a contract.
- To contact you.
- To provide you with news, special offers and general information about other goods, services and events that we offer that are like those that you have already purchased or enquired about unless you have opted not to receive such information.
- To manage your requests.
- To deliver targeted advertising to you.
- For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services, products, marketing and your experience.
Various privacy laws require a legal basis for our processing of your Personal Data. The basis depends on the purpose for which we use the Personal Data. For example, we may process Personal Data under the following conditions:
- Consent: you have given your consent for processing Personal Data for one or more specific purposes.
- Performance of a Contract: Provision of Personal Data is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof.
- Legal Obligations: Processing Personal Data is necessary for compliance with a legal obligation to which we are subject.
- Vital Interests: Processing Personal Data is necessary to protect your vital interests or those of another natural person.
- Public Interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in us.
- Legitimate Interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by us.
Where applicable, we may also disclose your Personal Data in the following situations:
- With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
- With Service Providers: We may share or transfer your Personal Data to our Service Providers to help provide our Services, including, monitor and analyze the use of our Services, to advertise on third-party websites to you after you visit our Services, for payment processing, to contact you.
- For Business Transfers: We may share or transfer your Personal Data in connection with, or during negotiations of, any merger, sale of our assets, financing, or acquisition of all or a portion of our business to another company.
- With Business Partners: We may share your information with our business partners to offer you certain products, services or promotions.
- With Law Enforcement: Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
We may disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation.
- Protect and defend the our rights or property.
- Prevent or investigate possible wrongdoing in connection with the Services.
- Protect the personal safety of users of the Services or the public.
- Protect against legal liability.
Retention of your Personal Data
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when such data is used to strengthen the security or to improve the functionality of our Services, or we are legally obligated to retain this data for longer periods.
Cross-Border Transfer of Your Personal Data
Your information, including Personal Data, is processed at our operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. Your consent to this Policy, followed by your access/use of our Services, or submission of such information, represents your agreement to that transfer.
We will take reasonable steps designed to protect your data in accordance with this Policy, and in accordance with the applicable privacy laws. If you have any questions about our data transfer practices, please contact us at the contact information provided below.
Security of your Personal Data
The security of your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, We cannot guarantee its security.
Third-Party Use of Cookies and Other Tracking Technologies
We use service providers that may have access to your Personal Data. These third-party vendors collect, store, use, process and transfer information about your activity on our Services in accordance with their privacy policies. The information they collect may be associated with your Personal Data, or they may collect information, including Personal Data, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
Third-Party Analytics
We may use third-party Service Providers, such as those of Shopify, to monitor and analyze the use of our Services. The Service Providers that administer these analytics services help us to analyze your use of the Services and to improve the Services. The information we obtain may be disclosed to or collected directly by these providers and other relevant third parties who use the information, for example, to evaluate the use of the Services, help administer the Services and diagnose technical issues. To learn more about Shopify’s privacy practices, please visit https://www.shopify.com/legal/privacy.
Marketing
Email Promotions
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. We only collect your name and email address with your explicit consent—for example, through a single-confirmation subscription process. We also track how you interact with our emails, including open rates, link clicks, and unsubscribe behavior.
You may opt out of receiving any or all of these communications from us by clicking the unsubscribe link at the bottom of any email we send or by contacting us.
SMS Marketing
We send promotional text messages only if you have opted in or otherwise provided your consent in compliance with applicable laws. For SMS marketing, we collect your mobile phone number and track data such as SMS open status and link clicks using a short URL tracking tool. You can cancel the SMS service at any time. For questions about your text plan or data plan, contact your wireless provider.
Behavioral Remarketing
We use remarketing services to advertise to you after you access or visit our Services. We and our third-party vendors use Cookies and non-Cookie technologies to help us recognize your Device and understand how you use our Services so that we can improve our Services to reflect your interests and serve you advertisements that are likely to be of more interest to you.
These third-party vendors collect, store, use, process and transfer information about your activity on our Services in accordance with their privacy policies and to enable Us to:
- Measure and analyze traffic and browsing activity on our Services
- Show advertisements for our products and/or services to you on third-party websites or apps
- Measure and analyze the performance of our advertising campaigns
Some of these third-party vendors may use non-cookie technologies that may not be impacted by browser settings that block Cookies. your browser may not permit you to block such technologies. You can use the following third-party tools to decline the collection and use of information for the purpose of serving you interest-based advertising:
- The Network Advertising Initiative’s opt-out platform: http://www.networkadvertising.org/choices/
- The European Interactive Digital Advertising Alliance’s opt-out platform: http://www.youronlinechoices.com/
- The Digital Advertising Alliance’s opt-out platform: http://optout.aboutads.info/?c=2&lang=EN
You may opt out of all personalized advertising by enabling privacy features on your mobile device, such as “Limit Ad Tracking” (iOS) and “Opt Out of Ads Personalization” (Android). See your mobile device’s help system for more information.
[Facebook Fan Page
As operator of the Facebook Fan Page (“Fan Page”),https://www.facebook.com/DreoHome, we use the Fan Page to pursue our legitimate interest to efficiently present our products and to interact and communicate with the visitors of the Fan Page and refer you to the Services in accordance with applicable law. Visit the Facebook privacy policy https://www.facebook.com/policy.php for more information about how Facebook manages Personal Data.
Facebook Insights
Facebook uses your information to compile analysis and statistics about the use of the Fan Page for DREO (“Facebook Insights”). We use the Facebook Insights function in connection with the operation of the Fan Page in order to obtain anonymized statistical data about our users. For this purpose, Facebook places a Cookie on the device of the user visiting our Fan Page. Each Cookie contains a unique identifier code and remains active for two years, except when it is deleted before the end of this period. Facebook receives, records and processes the information stored in the Cookie, especially when the user visits the Facebook services, services that are provided by other members of the Fan Page and services by other companies that use Facebook services. Visit the Facebook privacy policy https://www.facebook.com/policy.php for more information about how Facebook manages Personal Data.]
Payments
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors, whose use of your Personal Data is governed by their privacy policy (available below). These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
- Paypal
- Shopify
- Google Pay
Your Legal Rights
Some jurisdictions and United States consumer privacy laws, like the CCPA, may provide you with certain rights regarding the use of your Personal Data. These jurisdictions may provide (now or in the future) you with rights to:
- Confirm whether we process their personal information;
- Access and delete certain personal information;
- Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose;
- Data portability;
- Opt-out of personal information processing for:
- targeted advertising;
- sales; or
- profiling in furtherance of decisions that produce legal or similarly significant effects;
- Either limit (opt-out of) or require consent to process sensitive personal information; and
- Non-discrimination for exercising their rights under the law.
The exact scope of these rights may vary by location. To exercise any of these rights or to appeal a decision regarding a consumer rights request, please contact us using the information below. We may take steps to verify your identity, as permitted or required under applicable law before we process your request. Verification may include asking you to provide information about yourself that we can match against information already in our possession.
Additional Information for California Residents
If you reside in California, you have the right to ask us one time each year if we have shared personal information with third parties for their direct marketing purposes. To make a request, please send us an email at privacy@dreo.com. Indicate in your email or letter that you are a California resident making a “California Shine the Light” inquiry.
“Do Not Track” Policy
Our Services do not respond to Do Not Track signals. However, some third-party websites do keep track of your browsing activities. If you are visiting such websites, you can set your preferences in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track signals by visiting the preferences or settings page of your web browser.
Children Under 16
Our Services are for individuals over the age of 16. We do not knowingly collect Personal Data from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 16 without verification of parental consent, we will take steps to remove that information from our servers.
If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.
Links to Other Websites
Our Services may contain links to other websites that we do not operate. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the privacy policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Changes to this Policy
We may update Our Policy from time to time. We will notify you of any changes by posting the new Policy and updating the “Last updated” information on this page. If we materially change this Policy, we will let you know via email and/or a prominent notice on our Services prior to the change becoming effective.
You are advised to review this Policy periodically for any changes. Changes to this Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Policy or would like to exercise your privacy rights under the Policy, you can contact us:
- By email: privacy@dreo.com
- By visiting this page on the Site: https://www.dreo.com/support/request
- By phone number: +1 888-290-1688
- By mail: 377 Valley Rd, Unit #2686, Clifton, NJ 07013
Behavioral Remarketing
We use remarketing services to advertise to you after you access or visit our Services. We and our third-party vendors use Cookies and non-Cookie technologies to help us recognize your Device and understand how you use our Services so that we can improve our Services to reflect your interests and serve you advertisements that are likely to be of more interest to you.
These third-party vendors collect, store, use, process and transfer information about your activity on our Services in accordance with their privacy policies and to enable Us to:
- Measure and analyze traffic and browsing activity on our Services
- Show advertisements for our products and/or services to you on third-party websites or apps
- Measure and analyze the performance of our advertising campaigns
Some of these third-party vendors may use non-cookie technologies that may not be impacted by browser settings that block Cookies. your browser may not permit you to block such technologies. You can use the following third-party tools to decline the collection and use of information for the purpose of serving you interest-based advertising:
- The Network Advertising Initiative’s opt-out platform: http://www.networkadvertising.org/choices/
- The European Interactive Digital Advertising Alliance’s opt-out platform: http://www.youronlinechoices.com/
- The Digital Advertising Alliance’s opt-out platform: http://optout.aboutads.info/?c=2&lang=EN
You may opt out of all personalized advertising by enabling privacy features on your mobile device, such as “Limit Ad Tracking” (iOS) and “Opt Out of Ads Personalization” (Android). See your mobile device’s help system for more information.
[Facebook Fan Page
As operator of the Facebook Fan Page (“Fan Page”),https://www.facebook.com/DreoHome, we use the Fan Page to pursue our legitimate interest to efficiently present our products and to interact and communicate with the visitors of the Fan Page and refer you to the Services in accordance with applicable law. Visit the Facebook privacy policy https://www.facebook.com/policy.php for more information about how Facebook manages Personal Data.
Facebook Insights
Facebook uses your information to compile analysis and statistics about the use of the Fan Page for DREO (“Facebook Insights”). We use the Facebook Insights function in connection with the operation of the Fan Page in order to obtain anonymized statistical data about our users. For this purpose, Facebook places a Cookie on the device of the user visiting our Fan Page. Each Cookie contains a unique identifier code and remains active for two years, except when it is deleted before the end of this period. Facebook receives, records and processes the information stored in the Cookie, especially when the user visits the Facebook services, services that are provided by other members of the Fan Page and services by other companies that use Facebook services. Visit the Facebook privacy policy https://www.facebook.com/policy.php for more information about how Facebook manages Personal Data.]
Payments
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors, whose use of your Personal Data is governed by their privacy policy (available below). These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
- Paypal
- Shopify
- Google Pay
Your Legal Rights
Some jurisdictions and United States consumer privacy laws, like the CCPA, may provide you with certain rights regarding the use of your Personal Data. These jurisdictions may provide (now or in the future) you with rights to:
- Confirm whether we process their personal information;
- Access and delete certain personal information;
- Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose;
- Data portability;
- Opt-out of personal information processing for:
- targeted advertising;
- sales; or
- profiling in furtherance of decisions that produce legal or similarly significant effects;
- Either limit (opt-out of) or require consent to process sensitive personal information; and
- Non-discrimination for exercising their rights under the law.
The exact scope of these rights may vary by location. To exercise any of these rights or to appeal a decision regarding a consumer rights request, please contact us using the information below. We may take steps to verify your identity, as permitted or required under applicable law before we process your request. Verification may include asking you to provide information about yourself that we can match against information already in our possession.
Additional Information for California Residents
If you reside in California, you have the right to ask us one time each year if we have shared personal information with third parties for their direct marketing purposes. To make a request, please send us an email at privacy@dreo.com. Indicate in your email or letter that you are a California resident making a “California Shine the Light” inquiry.
“Do Not Track” Policy
Our Services do not respond to Do Not Track signals. However, some third-party websites do keep track of your browsing activities. If you are visiting such websites, you can set your preferences in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track signals by visiting the preferences or settings page of your web browser.
Children Under 16
Our Services are for individuals over the age of 16. We do not knowingly collect Personal Data from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 16 without verification of parental consent, we will take steps to remove that information from our servers.
If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.
Links to Other Websites
Our Services may contain links to other websites that we do not operate. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the privacy policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Changes to this Policy
We may update Our Policy from time to time. We will notify you of any changes by posting the new Policy and updating the “Last updated” information on this page. If we materially change this Policy, we will let you know via email and/or a prominent notice on our Services prior to the change becoming effective.
You are advised to review this Policy periodically for any changes. Changes to this Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Policy or would like to exercise your privacy rights under the Policy, you can contact us:
- By email: privacy@dreo.com
- By visiting this page on the Site: https://www.dreo.com/support/request
- By phone number: +1 888-290-1688
- By mail: 377 Valley Rd, Unit #2686, Clifton, NJ 07013