Please purchase directly from the walmart website at the DREO store.

The Filter Change Reminder will not automatically reset. Please press and hold the Filter Reset button to reset the reminder. The indicator will turn off after reset.

There are several factors that can impact the filter life, including the indoor air quality level, length of operation and particle density in the air. If your room has a better air quality level and/or you don't use your air purifier often, the reminder will take longer to light up.

Check if the power is connected, the power cord is damaged, or the electrical outlet is powered.

• Make sure that there is enough space around the air purifier.
• Check if the filter packaging has been removed.
• Fan speed will be low when auto mode is switched on and air quality is good. Try to switch to higher speed.
• Replace the filter if the filter is clogged and overloaded.

• Check if the filter packaging has been removed.
• Use within 183 sq.ft areas for optimal air refresh rate (4.8X air changes per hour).
• Make sure the windows are closed as polluted air may continue coming in from outside of the windows.
• The overloaded filter will make the fan work harder to pass the air through. Consider replacing the filter if it is clogged.
• Do not place in crowded areas and corners.
• Check if air outlet and inlet are obstructed.

Switch the air purifier to sleep mode or lower purifying speeds.

It's recommended to move the appliance to a different location,replug it, and check the indicator light again. If the issue persists, please contact our Customer Support.